Frequently Asked Questions

Skincare

Are your products vegan?

All our products are vegan, certified by Vegan.org

Are your products cruelty-free?

Yes, we are certified by Leaping Bunny—our products have never been tested and will never be tested on animals. All of our ingredient suppliers are committed to the same pledge.

Are your products gluten free?

Our products are manufactured in a factory in which gluten, grasses, nuts, strawberries, cocoa and other allergens are processed or handled. However, our product labels will indicate whether they contain any of the main allergen groups. If you have any doubt about using our products, please consult your physician.

Are your products organic?

We include as many certified organic ingredients as possible, but our products are not certified organic. All ingredients we use that haven't been certified organic are still grown by organic standards, or have been harvested from the wild. In our ingredient list, you'll find an indicator (like an asterisk*) that shows whether an ingredient has been certified organic

Are your products suitable for sensitive skin?

We develop and manufacture all our products with sensitive skin in mind. However, it's a good idea to test any new product before use. Put a small amount of that product on the inside of your forearm. Make sure to have fully cleaned and dried that area before applying the new product. Wait a few hours. If there's no sign of sensitivity, you might not have sensitivities towards that product. If you're still not sure, please contact your physician or dermatologist.

Where can I find the ingredient list for each product?

You can check the label on the product you bought or on the boxes the products came in. You can also find this information on the product page and learn more about all the ingredients we use on our website. We follow Europe's strict guidelines to not only ensure that our ingredients are safe, but also to be transparent about potential allergens.

When do the products expire?

On average and when stored properly, our products have an expiry date (use until date) of two years after manufacturing. We have printed the expiry date on our products along with a batch number so we can track each of our products leaving our facilities.

Sustainability Practices

Is Aevi packaging recyclable?

Aevi uses materials from recycled, traceable and future-thinking sources, primarily in the USA or in Europe. We avoid plastic and use post-consumer recycled paper, aluminium, and glass. Our caps can most often be recycled, but not the pumps, which contain some metal. We're doing the best we can and are committed to making better choices until we find better options! In more and more US states, the recycling plants are able to recycle up to 100% of the 'waste' received. We make sure that our materials are safe and (fully) recyclable. And it would be great if you can help your local recycling facilities by separating the Aevi materials and place them in their respective bins. Together we can work towards eliminating waste going into landfills or into our air via waste incinerators.

Where are Aevi ingredients sourced from?

All of Aevi's ingredients come from suppliers we know and trust. After a vetting process we choose suppliers that hold similar values as we do; respecting our fellow living beings, respecting the environment we live in, incorporating thoughtful production processes, and aiming for quality over quantity. Most of our ingredients come from sustainable and organically certified sources.

Orders

How do I track my order?

Once you've placed an order, you will receive status updates via notifications in your email inbox, on your phone and/or in 'Your Orders'. As soon as the order is ready to ship, you will receive a link to track the status of your order when it's on its way to you. You will also find a link to the Track & Trace of your order in 'Your Orders'.

Can I edit my order?

As long as your order has not yet been processed, you can edit your order. Go to 'Your Orders' and click on 'Edit my order'. Follow the instructions on your screen. If you need any help you can contact us at orders@aeviwellness.com.

How do I cancel an order?

As long as your order has not yet been processed, you can cancel your order. Go to 'Your Orders' and click on 'Cancel my Order'. You may expect the refund to your account within 5-10 working days. For some credit cards it can take up to 14 days before the refund shows. You can track the status of your refund in 'Your Orders'. If you need any help you can contact us at orders@aeviwellness.com.

Missing an item in your order?

In the event that you have ordered one or more items, but have not received these items, it may be that your order will be delivered in multiple packages. This could be the case, for example, if you ordered a larger than usual number of the same product and not all of these items are at the same facility at the moment of processing your order. You can then find the different shipments in your account in 'Your Orders' or you could check the packing slip in your shipment box. Is this not the case? Then it is best to contact our customer service, we are happy to help you, please email orders@aeviwellness.com

What forms of payment does Aevi accept?

Aevi currently accepts PayPal, all major Credit Cards, Apple Pay, Google Pay, Amazon Pay, bank transfer, Square and the options from Stripe. You can also make a payment with your credit card by phone by calling 1-800 12345 567.

When will your card be charged?

Your should see the transaction on your credit card immediately after going through a successful payment process. Learn how Aevi keeps your details safe by reading our 'Privacy Policy'.

Shipping

When can I expect my Aevi package to arrive?

After having gone through a successful payment process, please anticipate on 2-5 business days (Mon-Fri) before your order is delivered. As soon as your order has been shipped you will receive a confirmation with a Track & Trace code. More information on your orders can be found in 'Your Orders'.

Is there a shipping fee?

For orders in the United States under $50, our flat rate shipping cost is $4.90. If your order fits into an envelope, like our product samples, then the flat rate is $1.90.

Does Aevi offer expedited shipping?

Yes! We offer paid expedited shipping, with insurance. Simply choose the expedited option at checkout.

Do you ship your products internationally?

Yes, we do offer international shipping to most countries in the world. However, there might be additional fees involved. Please note that you may also be charged by customs when the products enter your country. There could be a handling fee, VAT or sales taxes, import taxes or other taxes added before customs in your country releases your shipment.

Returns

How to return an item?

We do not accept returns, but if you are unhappy with your product, or your package has arrived damaged, please contact us orders@aeviwellness.com and we will help make it right.

What is Aevi's return policy?

Please follow this link to our return policy to learn more. If you have any questions you can contact us at care@aeviwellness.com.